What is the delivery time for my order?
When you order from Ziora, the delivery time may be different from what you’re used to. Since our products are shipped directly from our suppliers, we save significantly on storage and transport costs. This allows us to offer our products at competitive prices.
The average delivery time is 8 to 15 business days (Mon–Fri, excluding holidays).
What should I do if I haven’t received my order yet?
Due to the high demand for our products, your order may arrive later than expected. We appreciate your understanding. If this period has passed and you still haven’t received your order, please send an email to support@ziora.nl. We will then investigate what happened with your package.
I want to exchange/return my order. How do I do this?
To return an item, simply contact our customer service at support@ziora.nl. Include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return. We will provide you with the return address and confirm the return. After that, you can send the product back to us via the courier of your choice.
What are the costs of returns?
Unfortunately, return shipping costs are the responsibility of the customer. Costs will depend on the courier you choose. Please check the website of the courier you plan to use for information about their rates.
What are the conditions for returning my product(s)?
There is always a 14-day return period, starting the day you receive the item. However, returns are subject to conditions.
You can only return the item if:
- The return period has not expired;
- The product is in its original packaging with all labels attached;
- The product has not been used.
Which payment methods can I use?
We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you’re unsure whether your payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and reliable payment systems and are 100% safe.
What if I haven’t received a confirmation email for my order?
This shouldn’t happen. Please send an email with your full name and email address to support@ziora.nl, and we will assist you promptly.
Can I cancel my order?
If you wish to cancel your order for any reason, send an email to support@ziora.nl as soon as possible. Include your name, order number (e.g., #0000) from the confirmation email, and, if possible, the reason for the cancellation.