Return policy

 

You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have an additional 14 days to return your product. You will then receive a full refund of the order amount, including shipping costs.

Only the costs of returning the product from your home to the online store are your responsibility. These costs are approximately €7.25 per package; please consult your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned to Ziora with all supplied accessories and, where reasonably possible, in its original condition and packaging.

To exercise this right, you can contact us at support@ziora.nl. We will then refund the order amount within 14 days of your return notification, provided the product has already been received in good condition.